Frequently Asked Questions

Our standard MOQ is 100 pieces per item for stock products. For custom orders, MOQ ranges from 200-500 pieces depending on the complexity of customization. We also offer flexible MOQ for trial orders - contact us for details.

We accept T/T (Wire Transfer), L/C (Letter of Credit), PayPal, and Western Union. Standard payment terms: 30% deposit before production, 70% balance before shipment. For established customers, we offer NET 30 terms.

Standard products: 7-15 business days. Custom products: 15-30 business days depending on order quantity and complexity. Rush orders available for an additional fee. Sample production: 3-7 days.

Yes! We provide comprehensive OEM/ODM services including custom designs, private labeling, and packaging. Our in-house design team can bring your ideas to life. We've successfully completed 500+ custom projects for global brands.

Absolutely! We offer custom packaging options including branded boxes, hang tags, poly bags, and eco-friendly packaging. Minimum order for custom packaging is 500 units. Our team will help you design packaging that stands out.

Requesting a sample is easy! Simply contact our sales team with your requirements. Sample costs: $20-50 per item (refunded on first order over $500). Sample lead time: 3-7 days. Free samples available for existing designs.

We offer multiple shipping options: Express (DHL/FedEx/UPS, 3-7 days), Air Freight (7-14 days), Sea Freight (25-40 days). We recommend the best method based on your urgency and budget. FOB, CIF, and DDP terms available.

Yes! We ship to 50+ countries worldwide. Our logistics team handles customs clearance and documentation. We have established partnerships with major carriers to ensure smooth delivery.

We maintain ISO 9001:2015, BSCI, OEKO-TEX Standard 100, GOTS, and WRAP certifications. All products undergo rigorous quality control. Third-party inspection reports available upon request.

We accept returns for defective items within 30 days of delivery. Quality issues are resolved with replacement, credit, or refund. We maintain detailed production records for traceability. Pre-shipment inspection photos/videos provided.

We've been manufacturing quality apparel since 2010. With 15+ years of experience, we've grown from a small workshop to a 10,000 sqm facility serving 500+ clients across 50 countries.

We welcome factory visits! Schedule a visit through our sales team. We also offer virtual factory tours via video call. See our production lines, quality control processes, and meet our team.